FAQs

How Can I Contact Harmonystore?

You can email us at info@harmonystore.dk, and our customer service team will be happy to assist you with anything you need!

Do You Ship Worldwide?

Yes.

Where Do You Ship From?

We ship from Europe, the U.S., and China.

Can I Change or Cancel My Order?

As we aim to process orders as quickly as possible, you must request any changes or cancellations within 12 hours of placing your order. Requests made after this time will be declined. Your order can be returned for a full refund once it is received.

What Payment Methods Do You Accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

When Will My Order Be Processed?

Please be aware of additional processing time during holiday periods, sales events, and times of high demand. We process orders Monday through Friday. Orders will be processed within 1-2 business days from the order date and shipped the day after processing. Please note that we do not ship on weekends.

How Long Will It Take to Receive My Order?

📦 Processing Time ➝ 1-2 business days
📩 Delivery Time ➝ 7-12 business days

If you have any questions, feel free to contact us at info@harmonystore.dk.

What If I Don’t Receive My Order?

If you do not receive your order within 30 days of shipping, you are entitled to a full refund.

Will I Be Charged Customs and Taxes?

Prices on our website include tax. Import duties, customs fees, and related charges may be levied when your order arrives at its final destination, as determined by your local customs office. Payment of these fees and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by customs in your country. For more details on duties, please contact your local customs office.

How Do I Return an Item?

Please contact us at info@harmonystore.dk.

What If the Item(s) I Received Are Defective/Incorrect/Damaged?

Please contact us if you received incorrect, missing, or defective items. Include your order number, photographs of the item(s), and any related references when you received your package. We will do our best to resolve your issue as quickly as possible.

When Will I Receive My Refund?

All refunds will be credited to your original payment method. If you paid by credit or debit card, refunds will be sent to the card issuer bank within 7-10 business days of receiving the returned item or cancellation request. Please contact the card issuer bank with questions about when the credit will be posted to your account. If you have not yet received a credit for your return, please do the following: Contact the bank/credit card company. It may take some time for the refund to be posted to your account.